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FAQs

1.If it clone or original?
The Boxes are clones
2.How long for the warranty?
1 year warranty
3.How long will cost for shipment?
DHL ship cost 3-5 days
4.If have problem ,how to deal?
If have any problem ,please send email to hdtvdreambox@gmail.com we will reply as soon as possible.if need send back for repair ,you need pay the fee back to us ,then we will assume the cost for new box or the repaired one to you.
5.What address if need send back the package?
Please send back package with normal post (no DHL and others ,just normal post),please send email to hdtvdreambox@gmail.com ask the address information
6.If not satisfy with the package how to do ,and how about the fee?
If u not satisfy with the package ,just need contact us and send back , the both shippment cost have to pay by you.
7.If up 10pcs how about the price?
If you had made 10pcs orders or if u will order up 10pcs ,please contact us for the discount
8.If have interested in agency,how to do?
email us ,the best price will supply you
9.How to install new image ,which software can install?
Here are the link for download software http://www.dm800sim2.com, Do not install any original software.the best choose for new dm800hd is with the #84
10.Where the store base on ,Which payment will be received?
We base on China,payment major with credit cards,also Western union ,Bank transfer and Paypal.